As the number of competitors in the world of luxury watches grow and there are more products offered on the market, consumers become increasingly more demanding. They do not only look for good prices and good quality luxury watches, but also that the companies provide an excellent customer service, this is the key idea. Something that today's customers greatly appreciate is being offered a personal touch.
The success of a company of luxury watches depends primarily on the customer demand, and if the customer has had a good experience with the company it is highly probable that they will buy again in the same company or even better, they will recommend it to other acquaintances. Customers are the main actors and the most important factor involved in the game of business. We need to be conscious of this fact.
In relation to a possible customer loyalty, the post-sales service is one of the most important of the sales processes. We reflect on our concern for our customers, discovering what the impressions of the client were on our product after having used it. A follow up of our sales and clients will make them feel good with our company and products.
The after-sales service is the type of customer service we provide once the customer has already made the purchase of our product, and this after-sales service marks the differences.